In a recent article featured by Interview.net, entrepreneur and COO Paul Herdsman of the company NICE Global, which is a service for businesses that looking to outsource processes, is interviewed. The article begins by stating that ever since the formation of the company in the year 2014, Herdsman’s leadership and guidance of the company has led to rapid growth, a large clientele, and strong clientele loyalty.
As the interview begins, Paul Herdsman is asked about his background and what prepared him to be the COO of NICE Global. Herdsman begins his response by saying that he has always enjoyed engaging in the different tasks involved with forming and maintaining a business. In addition to this, he states that in his previous work, he’s been very fond of the customer service aspect of a business and seeking to improve it. Through learning more about these interests, he’s been able to apply them to his company.
Towards the middle of the interview, Herdsman begins to state his inspiration for starting NICE Global. He states that he started by helping businesses outsource various service departments and over time, he began to provide this service worldwide. Therefore, he decided to form a company that will better be able to provide this service, headquartered in Montego Bay, Jamaica.
Herdsman mentions that with the company’s various offered services like technical support, assistance with inbound sales, data entry, and round the clock customer service, they have been able to grow the company’s clientele and strengthen their loyalty to the company. He goes on to state that being completely invested in their customers and their needs are important in order to establish a partnership. Go To This Page for related information.
As the interview comes to a close, Paul shared some of the “Business Lessons” he learned. Herdsman states that in order to be a successful entrepreneur, it is important to be able to multi-task, visualize and plan the future, and to consistently pay attention to the details of everything in order to maintain a balance over everything. Overlooking the details can and will quickly lead to problems. Herdsman states that over time with practice, divergent thinking, and a well-developed team, long-term success will fall into place.
More about Paul Herdsman on http://www.fivehundo.com/paul-herdsman/